Orders are prepared for shipment after payment and order information have been successfully received. Processing includes product handling, quality checks where applicable, packaging, shipping-label preparation, and handoff to the relevant logistics provider.

Processing time is separate from transit time. The estimated delivery period begins after the order has been prepared and transferred into the shipping network.

During high-volume periods, seasonal promotions, public holidays, severe weather events, or other exceptional circumstances, processing may take longer than usual. We appreciate your understanding when fulfillment networks experience unusual demand.

Oakveilhome accepts orders for supported destinations shown at checkout. Available destinations may vary depending on product size, carrier service coverage, local restrictions, or logistical limitations.

If a destination cannot be served for a particular order, our team may contact you using the email address provided during checkout to discuss available options.

Any applicable shipping cost is calculated or displayed during the shopping or checkout process based on the destination, order contents, product dimensions, available shipping service, and other relevant logistics factors.

Please review the final checkout total before submitting payment. Promotional shipping offers, when available, may be subject to destination, product, or order-value conditions.

Delivery speed depends on the destination, shipping route, carrier, customs requirements, product dimensions, and local delivery conditions. Any delivery estimate shown at checkout or provided after dispatch should be treated as an estimate rather than a guaranteed arrival date.

Carrier networks may occasionally experience delays caused by peak-season demand, weather, transportation disruptions, customs inspections, regional service interruptions, or other events outside Oakveilhome’s direct control.

When tracking information is available, it will be associated with your order and may be sent to the email address provided at checkout. Tracking activity can sometimes take time to appear after a shipping label is created, especially while the parcel is waiting for its first carrier scan.

Some international shipments may move between multiple logistics partners. In these cases, tracking may update differently as the parcel moves from an international carrier to a local delivery provider.

Please enter a complete and accurate shipping address at checkout, including apartment or unit numbers, postal codes, state or region information, and a valid contact number when requested.

If you discover an error after placing your order, email support@oakveilhome.store as quickly as possible. We will review the current fulfillment status and determine whether a correction can still be made.

Once an order has been processed, dispatched, or entered the carrier network, we cannot guarantee that an address change can be completed.

International shipments may be subject to customs clearance procedures, import requirements, taxes, duties, handling charges, or other destination-country rules. These requirements are determined by local authorities and may vary by destination.

Where additional import charges apply and are not already collected at checkout, the recipient may be responsible for payment according to local regulations. Oakveilhome does not control customs processing times or charges imposed independently by local authorities or third-party agencies.

Customs inspections can also extend delivery times. Please monitor carrier communication in case additional information is requested for clearance.

We understand that delivery delays can be frustrating. While many shipments arrive within the expected delivery window, delays may occur due to weather, carrier congestion, customs inspections, public holidays, incorrect address information, regional disruptions, or other logistical circumstances.

If your tracking appears unchanged for an unusually long period, contact our support team with your order number. We will review the available shipment information and help determine the appropriate next step.

If tracking shows that your parcel has been delivered but you cannot locate it, first check around the delivery location, mailbox, porch, reception area, parcel locker, building management desk, and any safe place where a carrier may have left the shipment.

We also recommend checking with household members or neighbors who may have accepted the parcel. If the package still cannot be located, contact the carrier where appropriate and email us with your order details so we can review the available shipment information.

If the outer package arrives visibly damaged, photograph the parcel before discarding any packaging. After opening, photograph any damage to the product as well as the shipping label and packaging materials.

Please contact support@oakveilhome.store with your order number and clear photographs. Detailed documentation allows us to review transit-related issues more efficiently.

Please inspect your order after delivery. If you believe you received an incorrect product, incorrect size, or an incomplete shipment, contact us with your order number and photographs of the items received.

For orders containing multiple items, products may occasionally travel separately depending on fulfillment or logistics arrangements. If separate tracking details are provided, individual parcels may arrive at different times.

A parcel may be returned by the carrier when the delivery address is incomplete, the recipient cannot be reached, local pickup requirements are not completed, required customs action is not taken, or the shipment is refused.

If a shipment is returned to sender, please contact us so we can review the order status and available options. Any resolution may depend on the carrier’s return status, the condition of the returned goods, and costs associated with the original or return transportation.

To protect rugs during transportation and reduce unnecessary shipping volume, some products may be folded or rolled according to their size and construction. Temporary creasing, flattening, or pressure marks can occur during shipment.

After unpacking, place the rug flat and allow it time to relax. Gentle smoothing and normal room use generally help the textile return toward its natural appearance. Temporary shipping creases alone are not necessarily an indication of product damage.

Once a parcel has been transferred to the carrier, changes to the delivery address, delivery method, or destination may be limited or unavailable. Some carriers may offer delivery-management services directly to the recipient, but availability depends on the shipment and destination.

For this reason, we strongly recommend reviewing all checkout information carefully before completing your purchase.

Oakveilhome may update this Shipping Policy when shipping services, carrier arrangements, fulfillment practices, legal requirements, or business operations change. The version displayed on oakveilhome.store at the time of review is the current published policy.